We do not wish to upset our valuable Purchasers ever! It is inconceivable to us, but, if and when you receive a faulty item, please be kind to notify Wishunt support team through an email to [email protected]
Wishunt’s return policy is as follows:
We request you to come in person and check the item when you’re collecting it in case you had chosen to pick up your item from our Pick up point. If you find any fault with it, let us know through an email that you left it behind due to a fault.
However, in case you are sending a representative/assistant on your behalf to pick up, then you have a 24 hours window to notify us if the product is faulty/wrong product (does not match order description or size or color from our end).
If you do not notify us within 24 hours, we understand that you have confirmed and accepted your item. Thereafter, a return policy is ineffective.
For Home Delivery within Dhaka
We highly suggest that purchasers check the product right on the time they receive it from the delivery man. If the product is found faulty/damaged/wrong product/ wrong size or color from our end, kindly return it back to the delivery man immediately. In this way time and cost associated with bringing it back to our Pick Up Point can be saved.
In case the product cannot be checked on delivery for not being at home to check the item right away. In this case, Purchasers need to inform us within 24 hours of having received the item and then send it back to our Pick Up Point within the next 24 hours. The cost associated with dropping the product to Pick Up Point and picking it up from there would be covered by the Purchaser.
If you do NOT notify us within 24 hours after delivery, we understand that you have confirmed and accepted the item. Thereafter, return policy will be ineffective.
For Home Delivery Outside Dhaka
Purchasers will have a 72-hours window to notify us and another 72 hours to send it back to our Pick Up Point. The Purchaser would need to cover the costs associated with the courier delivery of the item back to our Pick Up Point. After we’ve received the item, we will investigate it and will provide an update via email. The investigation will take a maximum of 7 working days to conclude.
If you do NOT notify us within 72 hours, we understand that you have confirmed and accepted the item. Thereafter, return policy will be ineffective.
we will either repurchase the item or will provide a full refund depending on your preference if the item is found damaged/faulty/not working/wrong model/wrong size or color purchased from our end. However, if we are to repurchase the item, then it will take around our usual 9 – 14 days timeline. After the item arrives, we will provide free delivery to your address.
If on the other hand, the item is not found faulty, then we will communicate with you either through email or over the phone. We will then deliver the item as per its primary delivery method and the purchaser will have to cover the cost associated with the delivery.
As a valuable purchaser, you agree that you understand what you are ordering. If the product is not damaged/faulty/wrong size or color from our end, a return will not be acceptable. We apologize for any inconveniences caused.
All returned Products must be unused (e.g., not worn, washed, damaged, or altered) and returned to our Pick Up Point. Unauthorized returns will not be refunded or credited to your account, and we may handle or dispose of those products as we see fit in our sole discretion.